1-770-­424-­4900 1-678­-760­-9394 info@adclimousine.com

FAQ

How do I make a reservation?

Call Us at (770) 424­-4900. Feel confident to reserve services on-line. To reserve Limousine service you must be 18 or older.

Is gratuity included?

20% gratuity is added to the cost of service.

I am a first time customer

Then don’t forget to check out our Affordable Rates. We constantly offer discounts for new clients.

When does billing start and stop?

Charges are accrued beginning at pick-up and ending at the final drop-off. The balance (minus deposit) will be due at first pickup location, unless payment in full is made prior to the date of your engagement. A fifteen minute (15 minute) grace period is allowed. Any time used past contract will be billed another full hour.

What is your minimum hourly requirement?

There is no minimum service time requirements. ADC Limousine Service provides corporate services, which is based on flat trip rates. Exceptions are made for lunch and/or dinner promotions, event waiting time, and on a case by case basis. We can provide services for as little as a transfer to, from airport or another place of interest and the services can be reserved for a multi-day event. Please contact us for more information. There is a minimum of 3 hours for Charters services and 6 hours for Proms.

What if I'd like to keep my service longer?

You may extend your reservation provided payment is made in full at time of service and the limousine has no further obligations for the evening. Your chauffeur will be able to provide you with this information at the service time.

What is your cancellation policy?

If you need to cancel a reservation, a passenger must cancel the departure and/or the arrival. We require 2 hours advance notice of cancellation and will issue a cancellation reference number. Late cancellations (less than 2 hours prior service) are subject to a full charge for the trip. There are No exemptions.

How can I stay in contact with my chauffeur during my trip?

All limousines offer hands intercom systems for communicating with your driver during the trip. Also, all chauffeurs carry cell phones, so that you may contact them.

What can I take with me on a trip?

We recommend bringing your favorite CD’s and DVD’s to use in the in-car entertainment systems. Also, our guests age 21 and over may bring alcoholic beverages. We provide complimentary ice and non-alcoholic beverages. Bring cameras to capture the special memories from your trip.

What if I or someone in my party damages the vehicle during our trip?

Customer accepts financial responsibility for any and all damages resulting from improper use of the limousine and its contents, including but not limited to audio/video equipment, lighting, exterior and interior components including upholstery. We also reserve the right to charge a fee for excessive clean up of the mess resulting in the need for special upholstery cleaning or shampooing. This information will be outlined in a contract for service that you must sign before charter begins.

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